Welcome Pack

[siteorigin_widget class=”SiteOrigin_Widget_Image_Widget”][/siteorigin_widget]

Welcome

Allure Hotel and Apartments (AHA) is a riverfront residential complex located off Palmer Street, South Townsville, approximately 1.5 kilometres from the Townsville CBD and in the heart of Townsville’s premier restaurant strip on Palmer Street. The main entries to the building are located on Morehead Street and McIlwraith Street.

Keeping Up To Date

Try the following to keep up to date with what is happening in the building and surrounds:

  • Our website has lots of useful information for AHA residents.
  • Owners have access to StrataMax to pay their levies, view minutes of meetings and access a range of important scheme information and documents. Log in using your login and password to access the information. Contact Archers the Strata Professional on (07) 4722 2782 if you need help logging in.
  • Look out for notices of meetings and other events. These notices are posted in the notice holders in each of the lifts.

Important Contacts

CONTACT PHONE
Emergency: Fire, Ambulance, Police 000
Police (for non-emergencies eg noise complaints) 13 14 44
Building Manager Office Hours: Monday – Sunday 7.00am – 10.00pm (07) 4767 7997
Body Corporate Manager (Stephen McCulloch, Archers the Strata Professional)
Email Stephen McCulloch ([email protected])		 (07) 4045 7403
0409 056 058

Facilities

Gymnasium

Allure GymThe gymnasium is located on Level 1 and is accessible from 7.00am until 9.00pm.

Please make yourself familiar with the rules for the use of the gym, which can be found near the entrance door. All users must wear closed shoes and use a towel when using the gym. Gym equipment, when finished with, must be returned to its rightful place. For example, free weights or weights put onto bars must be replaced to their respective racks.

Pool

Allure PoolThe pool is located on level 1 7.00am until 9.00pm. Children below the age of 13 years are not allowed in the pool area unless accompanied by an adult.

For safety reasons, diving into the pool and running around the pool area are prohibited. No glassware, crockery or glass bottles are permitted in the pool area.

REPORTING A PROBLEM

If you notice a building problem in AHA’s common areas that needs attention, or you or your guests have inadvertently damaged the common property, then please contact the Building Manager via the Allure BCMS.

  1. Go to https://contact.allurehotelapartments.com
  2. Select “Open New Request”.
  3. From the Help Topic dropdown, choose the “Building Maintenance” option.
  4. Complete the online Building Maintenance form and click create request.

If you are renting an apartment and have a fault within your apartment, then you need to contact your letting agent.

HANDLING NOISE PROBLEMS

As with all residential apartments, from time to time, neighbours either within AHA or in a neighbouring building may be enjoying themselves well past bedtime.

Tips to deal with noise issues:

  • Typically, a call to Reception will sort things out. Reception will politely knock on the offender’s door and request that the noise be subdued.
  • If Reception is unable to resolve the issue, please call the police. As it is a non-emergency event, please call the local police on 13 14 44.

Please note dealing with noise complaints is not a Body Corporate issue.

FAQs GOVERNANCE OWNERS, TENANTS AND GUESTS BY-LAWS

Owners can access the AHA by-laws on the AHA Stratamax portal.

It is the responsibility of all letting agents and ATA to provide a copy of the by-laws and AHA Building Rules to all long-term and short-term tenants.

MOVING IN AND OUT OF THE BUILDING

Please access the Allure BCMS.

  1. Go to https://contact.allurehotelapartments.com
  2. Select “Open New Request”.
  3. From the Help Topic dropdown, choose the “Moving In/Out of Complex” option.
  4. Complete the online Moving In/Out form and click create request.

Residents need to notify the Building Manager of their intended date for moving furniture and other large items in or out of the building.

Moving in and out is only permitted Monday to Friday, commencing no earlier than 8.30am and must be completed no later than 4.30pm.

BRINGING OR KEEPING AN ANIMAL ON THE SCHEME

Please access the Allure BCMS.

  1. Go to https://contact.allurehotelapartments.com
  2. Select “Open New Request”.
  3. From the Help Topic dropdown, choose the “Pet Registration” option.
  4. Complete the online pet registration form and click create request.

AHA has a very strict policy outlining the keeping of pets on the scheme. This policy outlines the conditions under which a lot owner may bring an animal onto or keep an animal on a lot or the common property or permit an occupier or invitee to do the same.

A owner intending to bring an animal onto or keep an animal on a lot, or to permit an occupier or invitee to do the same, must comply with AHA building by-laws with approval only granted after the appropriate application to bring an animal onto or keep an animal on the AHA Complex has been received and approved by the AHA committee.

Approval may be revoked at any time in the event of a serious or ongoing breaches.

[siteorigin_widget class=”WP_Widget_Custom_HTML”][/siteorigin_widget]
Scroll to Top